Service Manager Level 1 Certification

To get this Certification, you must attend/view all webinars below and pass the corresponding quizzes including a final exam.  Do NOT take the quiz until AFTER you attend the webinar OR watch the replay (if you miss the webinar)! You will not pass. Remember your progress is in reports that your managers download.
Please sign up for as many of the below webinars as soon as you can. (some may not be scheduled yet).

Dashboard

You can start on the Boot Camps right now, (you do not have to wait for Live Webinars to complete Boot Camps 1-3 and please take these in order!). You must have an account and be logged in first. Click ENROLL FIRST to begin each course!

When you logout, your progress will be tracked and saved on your dashboard. When you return and login you will be taken to your dashboard to click the “resume” button and continue.  

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104 Keys to Communication-Types of Communication Quiz

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105 Keys to Communication–Words–Tone–Body Language-Quiz

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106 Keys to Communication–My Words–Tone–Body Language-Quiz

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202 Factory Maintenance Schedule-Required Maintenance

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203 Additional Services-Fluid Maintenance and Accessories-Quiz

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209 Technician–Advisor–Parts Associate-Communication-Quiz

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305 Hospitality Training Creating Ambassadors-Quiz

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401 The Art of the Walk Around 1-Why Walk Around?-Quiz

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402 The Art of the Walk Around 2 – Key Steps-Quiz

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403 The Art of the Walk Around 3 – My Dealership-Quiz

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450 Fixed Ops Numbers for Associates-Sales-Quiz

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451 Fixed Ops Numbers for Associates Gross Profit and KPIs-Quiz

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452 Fixed Ops Numbers for Service Advisors-Improvement-Quiz

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